Overdue, lost and damaged items

Information about fines and charges and what to do if you are experiencing financial difficulty.

Overdue fines, lost and damaged items

  • We do not charge or collect overdue fines
  • Members with items that are overdue for more than 28 days will be invoiced for the item replacement costs. If items are returned, charges will be automatically removed and borrowing privileges restored
  • Replacement costs for damaged items apply

 

I have lost or damaged items, are there options for me if I am experiencing financial difficulty?

Yes, there are. We encourage you to make payments on money owing for lost or damaged items if you can. But you don’t need to pay all at once. Please have a chat with one of our friendly team members who can set up a payment plan for you. You can still visit and borrow library items if you have money owing.