Overdue, lost and damaged items

Find out how you can avoid overdue fines, if you have a fine, what to do if you are experiencing financial difficulty, and more.

Overdue fines have returned (from 1 July 2021). 

While overdue fines are back, you can still borrow library items if you have money owing.

Keep reading to find out how you can avoid overdue fines, find out if you have a fine, what to do if you are experiencing financial difficulty and more.

How do I find out if I have a fine?

You can find out if you have a fine at a borrowing kiosk, by logging into your account via the app or through the library website or by calling us on 1300 655 355.
  

How can I avoid overdue fines?

You can avoid overdue fines by returning your items on time or renewing items before the date they are due. You can renew items through our app, website or by calling us on 1300 655 355. Overdue fines are charged to your account 10 days after the due date. If you return an item late, but before these 10 days have passed, fines will not be charged.

How do I pay my fines?

You can pay in person when you visit the library using the borrowing kiosk, or at a customer service desk. You can pay with cash or EFTPOS.

Are there options for me if I am experiencing financial difficulty?

Yes, there are. We encourage you to make payments on money owing if you can. But you don’t need to pay it all at once. Please have a chat with one of our friendly team members who can set up a payment plan for you. You can still visit and borrow library items if you have money owing.

How much are overdue fines?

Our fines are currently charged at the rate of 35 cents a day per item, up to a maximum of $10 per item. These fines can be avoided by returning library items before, or within ten days of, the final date the items are due to be returned. Charges still apply for lost and damaged items, find out more about our fees and charges.